Password Reset
Hello there! Whether this is your first time accessing our online services and you need to request a
password or if you forgot your password and need to reset it, you have come to the right place. Please
provide your email (either your Concordia address or the address you used when applying) and your date of
birth and submit your request.
Instructions on how to reset your password will be sent to your non-Concordia email address.
We have sent further instructions to your personal email address, as long as you have provided an email
address and birthdate matching CUE's records. If you do not receive the message in a few minutes, please be
sure to check your spam folder and verify you've entered the correct email address and birthdate.
Please submit the PIN from your 2-factor authentication device, or you can use your hardware key by clicking
the Start Hardware Key Verification button and following the instructions that come up.
or